freshdesk-api

import Freshdesk from 'freshdesk-api'; // Configure Freshdesk API client using environment variables for security const domain = process.env.FRESHDESK_DOMAIN ?? 'https://yourdomain.freshdesk.com'; const apiKey = process.env.FRESHDESK_API_KEY ?? 'yourApiKey'; // Warn if using placeholder credentials if (apiKey === 'yourApiKey' || domain === 'https://yourdomain.freshdesk.com') { console.warn("WARNING: Please set FRESHDESK_DOMAIN and FRESHDESK_API_KEY environment variables."); console.warn("Using placeholder credentials which will likely result in authentication errors."); } const freshdesk = new Freshdesk(domain, apiKey); async function createAndFetchTicket() { try { const ticketData = { name: "New Customer Inquiry", email: "inquiry@example.com", subject: "Problem with recent order #12345", description: "The items in my order were incorrect.", status: 2, // Open priority: 1 // Low }; console.log("Attempting to create a new ticket..."); const newTicket = await freshdesk.createTicket(ticketData); console.log("Ticket created successfully:", newTicket); console.log(`Fetching ticket ${newTicket.id}...`); const fetchedTicket = await freshdesk.getTicket(newTicket.id); console.log("Fetched ticket details:", fetchedTicket); } catch (error: any) { console.error("An error occurred:", error.message); if (error.response?.status) { console.error("HTTP Status:", error.response.status); console.error("Response data:", error.response.data); } if (error instanceof Freshdesk.FreshdeskError) { console.error("Freshdesk API specific error details:", error.extra); } } } createAndFetchTicket();