MCP Servers / communication / Genesys Cloud MCP Server

Genesys Cloud MCP Server

JSON →
stdionone★ 24communication

Exposes Genesys Cloud tools like sentiment analysis, conversation search, and topic detection for LLMs.

github ↗
Install
How to run this server

No install command recorded.

server path: genesys-cloud-mcp-server
Tools
What this server exposes
Search Queues
Searches for queues by their name (supports wildcards)
Query Queue Volumes
Retrieves conversation volumes and member count by Queue IDs
Sample Conversations By Queue
Retrieves a representative sample of Conversation IDs for a Queue ID
Voice Call Quality
Retrieves voice call quality metrics for one or more conversations by ID
Conversation Sentiment
Retrieves the sentiment for one or more conversations by ID
Conversation Topics
Retrieves the topics for a conversation by ID
Search Voice Conversation
Searches voice conversations by optional criteria
Conversation Transcript
Retrieves conversation transcript
OAuth Clients
Retrieves a list of all the OAuth clients
OAuth Client Usage
Retrieves OAuth client usage for given period
Configuration
Environment & auth
authnone
envGENESYSCLOUD_OAUTHCLIENT_ID
envGENESYSCLOUD_OAUTHCLIENT_SECRET
Resources
githubhttps://github.com/MakingChatbots/genesys-cloud-mcp-server ↗
Genesys Cloud MCP Server — MCP Server · libregistry